Case Study · Legal
Tailored German general terms and conditions (AGB) redrawn for complex business models
A larger technology company receives tailored German general terms and conditions (AGB) instead of interchangeable standard clauses.
- Industry
- Technology
- Client
- Technology company with combined delivery models
The situation
The technology-driven business model combines software, cloud services, project work and ongoing support. The contractual terms had to reflect these different types of performance, responsibilities and customer-specific agreements consistently.
Our approach
We restructured the German general terms and conditions (AGB) in full, clarified the commercial and technical delivery components and translated them into a consistent set of clauses. Liability, performance, rights of use, remuneration and support were aligned precisely with the business model.
The result
Tailored contractual basis
The AGB reflect software, cloud, services and support in one consistent set of rules.
Clear responsibilities
Scope of performance, duties to cooperate and the allocation of risk are regulated transparently.
Secure sales
The company has a robust basis for recurring customer contracts.
How we implemented the case
- 01
Requirements gathering
Record the business model, contract types and special agreements.
- 02
Structural concept
Define the areas to be regulated and the priorities for the AGB.
- 03
Draft and review
Draft, align and legally assess the clauses.
- 04
Finalisation
Secure consistency and provide the final version.
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