Case Study · IT security
Cyber incidents supported on a legally sound basis and with the ability to act
An international technology provider steers NIS2-relevant security incidents, reporting deadlines and authority communication even when internal systems fail.
- Industry
- Communications technology
- Client
- International technology provider
The situation
In a cyber attack, email, computers and internal communication channels can fail. At the same time, statutory deadlines continue to run; notifications and interaction with the Federal Office for Information Security (BSI) must still function under crisis conditions.
Our approach
We established a legally robust incident process for assessment, escalation, documentation and timely notification to the BSI. A digital platform serves as an independent communication and evidence channel; an alternative emergency contact that can be reached at any time ensures availability even if email and internal systems fail.
The result
Reliable reporting channels
NIS2 duties, deadlines and authority communication are organised on a binding basis.
Crisis-proof availability
An alternative emergency contact works independently of internal systems.
Complete documentation
Decisions, notifications and follow-up measures remain traceable.
How we implemented the case
- 01
Review the duties
Determine the NIS2 relevance, reportable events and deadlines.
- 02
Define the emergency process
Set roles, escalation and alternative contact channels.
- 03
Support incidents
Record, assess and document the facts.
- 04
BSI communication
Coordinate notifications and queries on time.
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