Case Study · Technology
Claim management automated end to end
An integrated digital process connects existing systems, reduces manual coordination and speeds up the handling of claims.
- Industry
- Technology wholesale
- Client
- Company with an integrated system landscape
The situation
The handling of claims was characterised by media discontinuities, manual steps and lengthy email coordination. Decentralised filing made complete, audit-proof documentation more difficult.
Our approach
We developed an automated claim process and integrated ERP, the contract-management system and the customer portal. Budgets and evidence are generated, reviewed and approved with system support. A digital platform steers data, reviews and approvals; specialists resolve exceptions.
The result
Audit-proof documentation
Budgets, evidence, reviews and approvals are recorded without gaps.
Shorter cycle times
Automated workflows speed up claim handling.
Scalable processes
Growing volumes do not require a proportional increase in staff.
How we implemented the case
- 01
Analyse the process
Record claims, systems and manual interfaces.
- 02
Define the target process
Design an end-to-end workflow and the rules.
- 03
Integrate the systems
Automate data, reviews and approvals.
- 04
Optimise operations
Support go-live and continually improve the processes.
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