Case Study · Finance
Receivables management taken over through to the last dunning stage
A regional mobility and trade group reduces default risk through structured, customer-friendly receivables management.
- Industry
- Mobility and trade
- Client
- Regional mobility and trade group
The situation
Outstanding receivables had to be monitored and handled across several dunning stages. Inconsistent processes increased the risk of delay, made documentation more difficult and tied up internal capacity.
Our approach
We took over the monitoring and settlement of outstanding receivables. Standardised workflows, escalation paths, legally sound templates and GDPR-compliant handling were linked with accounting and legal. A digital platform prioritised receivables; finance specialists clarified cases in person.
The result
Lower default risk
Consistent monitoring increases the chance of timely payments.
Greater liquidity
Structured dunning processes shorten the time amounts remain outstanding.
Audit-proof records
Every step is documented in full and in a traceable way.
How we implemented the case
- 01
Capture the portfolio
Record receivables, dunning logic and responsibilities.
- 02
Design the workflow
Define dunning stages, deadlines, templates and escalations.
- 03
Handle receivables
Monitor, communicate and resolve through to the last stage.
- 04
Hand over and report
Coordinate collection or litigation and make the status transparent.
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